Matson

Rolling Stock, Conventional Cargo, and Flatrack Cargo Claims

In order to expedite your claim, please fill out the following Online Claim Form (required). Please be specific in describing where and what damages you are claiming. ***Please Note*** Concealed or non-apparent damage must be reported to Matson Claims Department within 3 calendar days of pick up. For more information regarding liability and time limits to file a claim please see MNC Terms and Conditions.

Documentation required supporting your claim:

  • A letter indicating the damage you are claiming to include a specific dollar amount
  • Matson Shipment/Booking number
  • Contact information including e-mail address, mailing address, and day time phone number
  • If a mechanical issue, a statement from the mechanic
  • Photos of the damage (if applicable)
  • Any other documentation you feel will support your claim
  • A copy of your delivery survey noting damages prior to out-gate

If your cargo was received in Hawaii, Guam, or any of the Micronesian or Marshall Islands please send your claim documentation to one of the following:

Matson
1411 Sand Island Parkway
Honolulu, HI 96819
Attn: Claims Department

Email: claimshawaii@matson.com
Fax Number: 808-841-2407

All faxes will be transmitted in black and white only. It is not recommended to fax photos.

If your Cargo was Received on the West Coast, please mail your claim documentation to:

Matson Navigation Company, Inc.
555 12th Street, 8th Floor
Oakland, CA 94607
Attn: Claims Department

Email: claimsmainland@matson.com
Fax Number: 510-628-7382

All faxes will be transmitted in black and white only. It is not recommended to fax photos.